Riya.
Available · Immediate joiner

Riya Singh

Remote Customer Support Specialist

Chat & Email Support Expert · Available IST Nights for US / UK / EU / UAE Teams

Open to remote roles · Immediate joiner · IST night shifts covering EST, GMT, CET & GST business hours.

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Riya Singh, remote customer support specialist

Daily chats

80–100+

CRM accuracy

99%+

About

A reliable voice behind every ticket.

Customer-focused remote support professional with 3+ years of experience in live chat support, email handling, CRM operations, virtual assistance, and team leadership. Currently delivering high-volume chat support for Zomato via Startek, handling 80–100+ daily chats with 99%+ CRM accuracy. Skilled in Zendesk, Freshdesk, and remote collaboration tools.

Riya Singh at the workplace

Skills

Tools, processes & soft skills.

Live Chat Support
Email & Ticket Handling
CRM (Zendesk, Freshdesk)
Customer Complaint Resolution
SLA Management & Reporting
Escalation Management
Virtual Assistance
Data Entry & CRM Accuracy
Microsoft Office Suite
Remote Team Leadership
Onboarding & Documentation
Order & Refund Processing
Help Desk Support
Cross-functional Collaboration
Fluent Written English (B2+)

Experience

Where I've delivered.

  1. Customer Support Agent

    May 2026 – Present

    Startek (for Zomato)

    Handle real-time live chat support for Zomato customers across order issues, refunds, cancellations, and delivery complaints. Maintain SLA targets and 99%+ CRM accuracy. Escalate critical issues to Level 2 support with full documentation.

  2. Team Leader, Remote Recruitment Operations

    Dec 2025 – Present

    Recruiter Hub

    Lead a distributed team of 20+ recruiters across multiple geographies. Drive bulk hiring campaigns for delivery partners at Swiggy, Zomato, Flipkart Minutes, Blinkit, and Porter. Own onboarding lifecycle and deliver daily performance reporting.

  3. Senior Operations Executive

    May 2023 – Nov 2025

    Bajaj Capital Insurance Broking Ltd

    Managed end-to-end insurance policy lifecycle including issuance, renewals, and cancellations. Resolved customer queries on policies, claims, and premiums, handling 50+ tickets daily via phone, email, and CRM. Ensured full compliance with SOPs and IRDAI regulations.

Education

Academic background.

Bachelor's Degree (BBA)

School of Management Sciences, Jaunpur · 2022

Remote Readiness

Set up to ship from day one.

Languages

English (Professional, B2+) · Hindi (Native)

Timezone coverage

IST nights (9 PM–5 AM) covering UK GMT, EU CET, UAE GST and US EST.

Equipment

Laptop, stable broadband, quiet home workspace.

Availability

Immediate joiner, zero notice period.

Contact

Let's talk about your support team.